Fast Replies

Why this matters

A couple enquires with three to five suppliers in one sitting, and the one who replies first usually gets the conversation. You are frequently at a wedding when that lands — that is the job. So the most valuable thing you can do for a new enquiry is the one thing you are least able to do at the time.

Do this

1. Someone sends you an enquiry
   From your profile, your QR code, or a link you shared.
2. They are answered immediately
   In your business name, saying their message arrived and you will be in touch.
3. You get the enquiry as normal
   In your Leads inbox, and by email if you have alerts on. Nothing is answered ON your behalf beyond the acknowledgement.
4. You reply properly when you can
   The acknowledgement buys you hours, not days.

You’ll know it worked when

Your client gets an acknowledgement within seconds and you get the lead. You can see it working by sending yourself an enquiry from your own profile in a private window.

If it doesn’t go to plan

One acknowledgement per person per 24 hours, deliberately — a double-submitted form does not send two. If you would rather it said something different, add a note in the Leads inbox; if you would rather it said nothing, the same panel turns it off.

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